Last Updated: 15.01.2026

Important: Under EU consumer protection laws, you have the right to return most products within 14 days of receipt for a full refund, even if the product is not faulty.

1. Introduction

This Refund and Return Policy applies to all purchases made from CL DATAFLOW TECHNOLOGY LIMITED through our website https://dataflow.cy/.

This policy complies with EU Directive 2011/83/EU on consumer rights and Cyprus consumer protection legislation.

2. Right of Withdrawal (14-Day Cooling-Off Period)

2.1 Your Rights

You have the right to cancel your order and return products within 14 calendar days from the day you receive the goods, without giving any reason.

This 14-day period starts from:

  • The day you receive the goods (for single-item orders)
  • The day you receive the last item (for multiple-item orders delivered separately)

2.2 How to Exercise Your Right of Withdrawal

To cancel your order, you must inform us of your decision by:

  • Email: info@dataflow.com.cy
  • Post: Vyzantiou 52, Strovolos, CY-2064 Nicosia, Cyprus
  • Online: Through your account on our website (if available)

You may use the following model withdrawal form, but it is not obligatory:

Model Withdrawal Form:

To: CL DATAFLOW TECHNOLOGY LIMITED, info@dataflow.com.cy

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number: _______________

Ordered on: _______________

Received on: _______________

Consumer’s name: _______________

Consumer’s address: _______________

Date: _______________

Signature: _______________

3. Return Conditions

3.1 Condition of Returned Items

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Be in their original packaging with all tags and labels attached
  • Include all accessories, manuals, and documentation
  • Not be damaged, altered, or show signs of wear

3.2 Return Shipping

Who Pays for Return Shipping?

  • If you cancel within 14 days without reason: You pay for return shipping
  • If the product is faulty or incorrect: We pay for return shipping
  • If you change your mind: You pay for return shipping

Return Address: Vyzantiou 52, Strovolos, Nicosia, 2064, Cyprus

3.3 How to Return Items

  1. Contact us to initiate the return process
  2. We will provide you with a return authorization number (RMA)
  3. Package the item securely in its original packaging
  4. Include the RMA number and original invoice
  5. Ship the item to the return address provided
  6. Keep proof of postage until your refund is processed

4. Refunds

4.1 Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days.

Refunds will be issued to the original payment method used for the purchase.

Refund Timeline:

  • Credit/Debit Card: 5-10 business days after processing
  • PayPal: 3-5 business days after processing
  • Bank Transfer: 5-7 business days after processing

4.2 Refund Amount

You will receive a full refund of the purchase price, including:

  • The cost of the product(s)
  • Standard delivery charges (if you return all items from the order)

We may deduct from your refund if:

  • The item shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning
  • The item is damaged due to your handling
  • The original packaging is missing or damaged

5. Exceptions to the Right of Withdrawal

The following items cannot be returned under the 14-day cooling-off period:

  • Customized or personalized products made to your specifications
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons (if unsealed after delivery)
  • Perishable goods (food, flowers, etc.)
  • Digital content if you have consented to immediate delivery and acknowledged loss of withdrawal right
  • Newspapers, periodicals, or magazines (except subscription contracts)

6. Faulty or Defective Products

6.1 Your Rights

If a product is faulty, defective, or not as described, you have additional rights:

  • Repair or Replacement: We will repair or replace the item free of charge
  • Price Reduction: You may request a price reduction
  • Full Refund: You may request a full refund

6.2 Warranty Period

Products come with a statutory warranty of 2 years from the date of purchase (as required by EU law).

During this period, we will repair or replace faulty items at no cost to you.

6.3 Reporting Faults

If you receive a faulty product, please contact us immediately at info@dataflow.com.cy with:

  • Order number
  • Description of the fault
  • Photos or videos of the fault (if applicable)

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item

8. Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, please contact us immediately. We will process a full refund within 3-5 business days.

9. International Returns

If you are returning items from outside Cyprus:

  • You are responsible for any customs duties or taxes
  • Please mark the package as “RETURNED GOODS” to avoid additional charges
  • We recommend using a tracked shipping method

10. Contact Us

For questions about returns or refunds, please contact us:

Email: info@dataflow.com.cy
Address: Vyzantiou 52, Strovolos, CY-2064 Nicosia, Cyprus
Phone: +357 22456630

11. Consumer Rights

This policy does not affect your statutory rights as a consumer. For more information about your consumer rights in Cyprus, visit: