Shipping Policy

Last Updated: 15.01.2026

1. Introduction

This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed with CL DATAFLOW TECHNOLOGY LIMITED through our website https://dataflow.cy/.

2. Processing Time

Orders are typically processed within 1 business days (Monday to Friday, excluding public holidays) after payment confirmation.

During peak seasons or sales, processing may take up to 2 business days.

You will receive an email confirmation with a tracking number once your order has been shipped.

3. Shipping Methods and Costs

We offer the following shipping options:

Shipping Method	Delivery Time	Cost	Available Regions
BOX NOW Pickup from any Locker	2-3 Working Days (Cyprus) 4-8 Working Days (Greece)	FREE* *€2 for orders below €50 (Cyprus) *€9 for orders below €200 (Greece)	Cyprus Greece
Local pickup	same day (from order confirmation)	Free	our premises

3.1 Free Shipping

Free shipping is available under conditions. see shipping methods and costs above.

4. Delivery Times

Delivery time depends on product availability and warehouse location.  It may vary from 1 to 30 days and in case of extra delay customer will be notified promptly.

Note: Delivery times are estimates and may vary due to:

• Customs clearance (for international orders)
• Weather conditions
• Public holidays
• Unexpected delays with shipping carriers

5. Shipping Carriers

We use the following shipping carriers:

• BOXNOW
• ACS

6. Order Tracking

Once your order is shipped, you will receive:

• An email confirmation with your tracking number
• A link to track your package online

You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account on our website
• Visiting the carrier’s website and entering your tracking number

7. Delivery Address

7.1 Address Requirements

Please ensure your delivery address is:

• Complete and accurate
• Includes apartment/unit numbers if applicable
• Includes postal/ZIP codes
• Includes contact phone number

7.2 Address Changes

If you need to change your delivery address:

• Before Shipment: Contact us immediately at info@dataflow.com.cy
• After Shipment: Contact the shipping carrier directly using your tracking number

We cannot guarantee address changes after an order has been shipped.

8. Failed Deliveries

If a delivery attempt fails:

• The carrier will typically leave a notice with instructions
• You may need to collect the package from a local depot
• Packages may be returned to us if not collected within the carrier’s timeframe

If your package is returned to us due to a failed delivery:

• We will contact you to arrange redelivery
• Additional shipping charges may apply
• If redelivery is not arranged, a refund will be issued minus original shipping costs

9. Customs and Duties

9.1 International Orders

For orders shipped outside the European Union:

• Customs duties and taxes may apply
• These charges are the responsibility of the recipient
• We are not responsible for any customs delays or charges

9.2 EU Orders

For orders within the European Union:

• No customs duties apply
• VAT is included in the price for Cyprus customers
• VAT may be charged at the destination country’s rate for other EU countries

10. Damaged or Lost Packages

10.1 Damaged Packages

If you receive a damaged package:

1. Do not accept the delivery if damage is visible
2. If already accepted, take photos of the damaged package and contents
3. Contact us immediately at info@dataflow.com.cy
4. We will arrange a replacement or refund

10.2 Lost Packages

If your package appears to be lost:

• Contact us if the estimated delivery time has passed
• We will investigate with the shipping carrier
• If confirmed lost, we will send a replacement or issue a full refund

Investigation Period: We typically allow [X] business days for carrier investigation before processing a replacement or refund.

11. Multiple Item Orders

If your order contains multiple items:

• Items may be shipped together or separately
• You will receive separate tracking numbers if items ship separately
• Shipping costs are calculated based on total order weight and destination

12. Pre-Orders and Backorders

For pre-orders or backordered items:

• You will be notified of the estimated shipping date
• Items will ship as soon as they become available
• You may cancel pre-orders at any time before shipment for a full refund

13. Contact Us

For questions about shipping, please contact us:

Email: info@dataflow.com.cy
Address: Vyzantiou 52, Strovolos, CY-2064 Nicosia, Cyprus
Phone: +357 22456630

14. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.